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UPDATE - Warmoth Story
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32203miracle



Joined: 12 Feb 2004
Posts: 2100
Location: Cumming Georgia

PostPosted: Wed Feb 09, 2005 6:57 pm    Post subject: Reply with quote

Good show Joe.

FWIW I think it was the right choice. I have always been pleased with their stuff and the neck I got from you not long ago (made by Warmoth) was very nice.

Appreciate your input Brian. Shows good customer relations -- that is my line of work too -- QA manager for a construction firm.

Everett
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Micter



Joined: 24 Jan 2005
Posts: 1458

PostPosted: Wed Feb 09, 2005 7:15 pm    Post subject: Reply with quote

I would say you made the right choice. I have always liked Warmoth. Good to see they are doing what is right here.
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Bluebark



Joined: 26 Sep 2004
Posts: 809
Location: exit 7, NJ

PostPosted: Wed Feb 09, 2005 9:40 pm    Post subject: Reply with quote

Brian, I am glad to see your post?it proves, to me anyway, that you are a stand-up guy. It takes a certain set to come into the wolf?s den to state your case. And adds a certain amount of integrity to Warmoth. I agree that Warmoth products on the whole are very good?I even have one of your B-eye Maple Jazz necks w/fretless Ebony board. But having managed a small manf. shop in my past, I have a hard time understanding someone doing a QA check on that neck and OKing it. In my instance, it was computer components?high ISO standards?but it either worked or didn?t. in Warmoth?s case, you are dealing with artists where the aesthetic value is just as critical as the functional. And it was for this reason that I voted negatively about this issue?not to mention the almost utter disregard for Joe?s concerns that were taken by the sales rep. That point alone would have been enough for me to return the product.

I truly believe that the customer is the most important part in any business and must be treated with the respect they deserve. Remember, they are in no way obliged in any way, to give you their business.
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Last edited by Bluebark on Wed Feb 09, 2005 9:52 pm; edited 1 time in total
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nefarious



Joined: 31 Jan 2005
Posts: 189
Location: Plano, TX

PostPosted: Wed Feb 09, 2005 9:49 pm    Post subject: Reply with quote

Bluebark wrote:
Brian, I am glad to see your post?it proves, to me anyway, that you are a stand-up guy. It a certain set to come into the wolf?s den to state your case. And adds a certain amount of integrity to Warmoth.


Here's the problem I have: My only dealings with Warmoth initially was with Brian via email. We exchanged several messages and I was amazed at how helpful he was. I had several technical questions and since he is the technical person per their website he seemed to be the logical choice. He really did go above and beyond.

However, their sales/customer service team gets two thumbs down from me. I have called in a couple of times and they seem irritated that the phone rang and that I was bothering their busy days. It is the whole 'all of our problems would go away if our customers would go away'. Guess what? keep up the piss-poor service/attitude and you will get your wish.

Anyway, yes, thanks Brian, keep up the good work. Too bad you don't run the show... you had won my business... and your sales team lost it.


Last edited by nefarious on Thu Feb 10, 2005 7:58 am; edited 1 time in total
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Rcelley



Joined: 11 Nov 2004
Posts: 539
Location: Central Minnesota

PostPosted: Wed Feb 09, 2005 10:22 pm    Post subject: Reply with quote

I think Warmouth is just coasting on their reputation because for a long time they were really the only well known maker of replacement or replica bods and necks out there. It seems that they have either sold to someone who doesn't care or maybe the owners are just burned out or whatever. Personally whenever I cruise through their website I mostly find myself thinking, "good lord, how can they charge 50-100% more than so many other reputable dealers and even stay in business?" Again, it's because they're crusing on that rep. Cancel the order, find someplace that will be eager to make you satisfied, it will be a good experience for you, good advertising for them, and it will probably cost less, maybe a lot less.
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Guitars
Site Admin


Joined: 19 Aug 2003
Posts: 2893
Location: ReRanch, Texas

PostPosted: Thu Feb 10, 2005 1:12 am    Post subject: Reply with quote

They are good guys. They will make it right. I make mistakes too. Bill Lester.....
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Paul Clark



Joined: 20 Oct 2004
Posts: 482
Location: Seattle USA

PostPosted: Thu Feb 10, 2005 3:19 am    Post subject: Reply with quote

I thnik we're lucky any time somebody goes to the trouble of doing anything rather than selling the lot and going into insurance. Things go wrong, it's always going to happen. What matters more to me is how you go about fixing it- a whole lot more.

I have been at companies where there were people who really cared about doing the right thing, doing a good job. And then there were others who didn't- no matter how hard you try there are a few, at least. Or who didn't understand how doing things their way, the style they were used to, could be offensive to people especially from different places.

If I can get somethign from a company I will, especially if they're the only alternative. If it means picking and choosing who I deal with at the company, so be it. Word gets around about that, customers can get what they need, hopefully the company will get the right message, or then again it might not. Get your guitar right, play it and be happy!

Good on Brian for showing up to offer some positive constructive information, if somebody troubles to pay attention to this as he is, then it'll get worked out, one way or another, like gentlemen.

Good on Joe for hanging in there and getting what he needs to make the guitar work. It takes wisdom to get what you need without letting other people make their problem your problem.

Good on the community for not overreacting to this and going on big crusades one way or the other.
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Ken W.



Joined: 20 Aug 2003
Posts: 315
Location: W. Mass

PostPosted: Thu Feb 10, 2005 1:53 pm    Post subject: Reply with quote

I too would like to thank Brian for the quality feedback and detailed explanation of the reason for the glue joint and weaknesses the neck could have otherwise. I am about to venture on making my first neck and find that info quite helpful since I was debating on a 1-piece or 2-piece like theirs are.

BTW, here is my new project. Just assembled yesterday and this is my Warmoth neck. Again, not worried about the wood difference since back will be solid color. What an awesome neck though.



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Joeglow
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Joined: 26 Aug 2003
Posts: 11054
Location: NY/NJ

PostPosted: Thu Feb 10, 2005 2:06 pm    Post subject: Reply with quote

That is gonna be real sweet Ken!

Actually the neck color on yours is still nicer than was on mine. But I do agree that they do make nice stuff, that was never an issue otherwise I would never had ordered in the first place. I always knew the work was nice and always flawless until now, but they have made good on it and a happier customer since thismess began.
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Last edited by Joeglow on Thu Feb 10, 2005 4:52 pm; edited 1 time in total
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Ken W.



Joined: 20 Aug 2003
Posts: 315
Location: W. Mass

PostPosted: Thu Feb 10, 2005 3:24 pm    Post subject: Reply with quote

well, that pic really does no justice, but this one does.


Now I just need to figure out what color.
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Joeglow
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Joined: 26 Aug 2003
Posts: 11054
Location: NY/NJ

PostPosted: Thu Feb 10, 2005 3:31 pm    Post subject: Reply with quote

Blech! Still not as ugly as mine was.
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Brian Goode



Joined: 09 Feb 2005
Posts: 17
Location: Puyallup, WA

PostPosted: Thu Feb 10, 2005 3:41 pm    Post subject: Reply with quote

Brian Goode wrote:
... Because wood reflects light differently when the grain's at different angles, you can hold a scarf jointed mahogany neck one way and the peghead will look darker and hold it another way and the neck shaft will look darker. ...

Ken's two pictures are a classic example of the above phenomenon. You can see from the full-on shot with the flash that the wood color is pretty close, though it doesn't look like it in the second shot.

By the way, nice LP Ken! Has that Bob Marley vibe without any finish on.

Incidentally, did we cut the nut on that neck?
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Porter



Joined: 31 Dec 2004
Posts: 23
Location: Whitehorse, YT

PostPosted: Thu Feb 10, 2005 4:19 pm    Post subject: Reply with quote

Brian Goode is ok by me, no excuses - just some good information on why the product looks like it does. Very cool sir. The sounds of the experiences with your sales staff though by some of the folks here still scares me though. Holy crap! I just looked outside and we're having a mini-blizzard! We were sunny and plus two-ish not more than a minute ago! Crazy..
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Ken W.



Joined: 20 Aug 2003
Posts: 315
Location: W. Mass

PostPosted: Thu Feb 10, 2005 4:34 pm    Post subject: Reply with quote

Thanks Brian! I was so patient with this one. Birdseye top, mahogany center, and bubinga back.

I actually bought this neck to build a guitar for my brothers guitar teacher (known him for like 25 years) and he died the day I got this neck delivered. Man was I bummed. Anyway...

Yes, Warmoth did cut the nut. The salesman I spoke to asked if I wanted it and I asked why? He explained that the cuts are properly angled towards the tuners. Now I see why and I am glad I got it this way. Thanks again. I have only bought this one neck from Warmoth but I would buy another. Now if you would only offer a set neck...oh well, when I finish me electrical engineering degree mebbe I'll build a robot to cut it for me. lol
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Rob Johnson



Joined: 16 Jul 2004
Posts: 142
Location: Henryville, Indiana

PostPosted: Thu Feb 10, 2005 6:14 pm    Post subject: Reply with quote

Ken, nice guitar, but it looks like you could use another Marshall or two. Rob
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