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UPDATE - Warmoth Story
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Joeglow
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Joined: 26 Aug 2003
Posts: 11054
Location: NY/NJ

PostPosted: Tue Feb 08, 2005 3:25 pm    Post subject: UPDATE - Warmoth Story Reply with quote

So, I received an email from Gregg, the sales mangaer today telling me that they will remake the neck for me after seeing the gougein the marker, the unmatched woods and the neck heel is dead on to specs, so that won't change. He did mention that he will add a note to match the woods as best as possible but there will still be some difference in the grain. He also gave me the option to cancel the order completely. I want to give them another chance but I don't want such a mismatched wood again. I'm kind of feeling bad about the whole situation and don't know what I should do at this point. Confused Part of me wants to cancel the order, the other half says to give them a shot at making things right. What to do is the biggest problem for me. I just don't want to see that box and open it up and get deflated again.

WHAT WOULD YOU DO?
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Lars



Joined: 02 Oct 2004
Posts: 362
Location: South Central Kansas

PostPosted: Tue Feb 08, 2005 3:35 pm    Post subject: Reply with quote

Gives new meaning to WWJD as in... What Would Joe Do?

I understand your reticence, but I guess if it were me...I'd probably give them a shot a making it right. It's a gamble, but if they make it right, then you've salvaged a relationship with a here-to-fore decent company. If they farg it up again, then you can write them off for good and seriously flame them in this forum.

Perhaps a few forum trashings will serve as a wake-up call and if it doesn't, then they've gotten too far away from what made them good in the first place and they deserve to be taken down a notch or two...or three...or...well, you get the idea.

Either way, I wish you luck!
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Bluebark



Joined: 26 Sep 2004
Posts: 809
Location: exit 7, NJ

PostPosted: Tue Feb 08, 2005 3:54 pm    Post subject: Reply with quote

Well we all know how I feel. I have little sympathy for incompetence?strike that?I have no sympathy for incompetence.
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Rob Johnson



Joined: 16 Jul 2004
Posts: 142
Location: Henryville, Indiana

PostPosted: Tue Feb 08, 2005 3:54 pm    Post subject: Reply with quote

I beleive that I would give them another shot. Heck, you have already got their attention and they should be aware of this forum by now. Then if it's bad, send it back and don't take no for an answer. I agree 100% on the mix-matching wood. Totally unacceptable. I'm in the market for an SG neck myself, so I'm paying close attention. Good luck. Rob
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bluenote
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Joined: 20 Aug 2003
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Location: Laurel, MD (ok, it's actually Scaggsville)

PostPosted: Tue Feb 08, 2005 4:25 pm    Post subject: Reply with quote

Before I give you my response, I have a question:


Who else will make an SG neck for you? Is this something USACG will do? Stew-Mac? A boutique builder?
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Tele Savalas



Joined: 02 Dec 2003
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Location: Virginia

PostPosted: Tue Feb 08, 2005 4:29 pm    Post subject: Reply with quote

The wood is not going to match back there - can Tommy make you a mahogany LP-style neck? If so, you might want to ask him if it would have a "real" volute, and what type of joint he uses back there, if any. I'd strongly consider USACG at this point. I have a couple of necks he made me, 0.80" thick, with standard taper and a soft V contour, and they feel fantastic. Don't know about the headstock shape, though...
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ranman



Joined: 23 Aug 2004
Posts: 584
Location: Red Lion, PA

PostPosted: Tue Feb 08, 2005 5:20 pm    Post subject: Reply with quote

I'm all for second chances so I voted to let them try and make it right. But no thirds.

Question though... If the next one is not right can you send it back for a refund?

Another question is if the heel was right then is the body wrong and did that come from them?
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Mikie47165



Joined: 20 May 2004
Posts: 301
Location: Jeffersonville Indiana

PostPosted: Tue Feb 08, 2005 5:35 pm    Post subject: Reply with quote

Im with give em another chance,if they cant make it right the second time return it and shop elese where.keep us posted cause the out come of your issues will have a strong influence on weather ill buy from them again.
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Ken W.



Joined: 20 Aug 2003
Posts: 315
Location: W. Mass

PostPosted: Tue Feb 08, 2005 6:59 pm    Post subject: Reply with quote

My opinion:

I have one that looked just like Joe's and I just got that guitar together and playable tonight and it is an awesome neck aside from the looks. I am doing a solid color, so no matter.

I would give them another chance and if it looks too bad for a translucent color, do a solid on a different guitar. Order a better neck from somewhere else. Idunno, I thenk they make an awesome neck, but I see your needs for the appearance. May be a tough compromise.
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woodfixer



Joined: 16 Nov 2004
Posts: 93
Location: Sunny Fl. Keys

PostPosted: Tue Feb 08, 2005 7:10 pm    Post subject: Reply with quote

Joe, if I could put a different spin on the topic. I got to tell you that Gibson mahogany necks are infamous for breaking mainly due to the neck/head angle also this is why Leo didn't like mahogany necks and prefered maple due to its strength.
I have repaired more gibson neck/head breaks than all other brands put together. John
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32203miracle



Joined: 12 Feb 2004
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PostPosted: Tue Feb 08, 2005 7:25 pm    Post subject: Reply with quote

FWIW

I would give them the second chance. If they are willing to try and make it right --- let them. Who knows you might score an awesome looking neck. I know that is easy for me to say not being in your situation but if it were my business I would hope someone would give me another shot.

Everett
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Joeglow
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PostPosted: Tue Feb 08, 2005 8:15 pm    Post subject: Reply with quote

Tele Savalas wrote:
The wood is not going to match back there - can Tommy make you a mahogany LP-style neck? If so, you might want to ask him if it would have a "real" volute, and what type of joint he uses back there, if any. I'd strongly consider USACG at this point. I have a couple of necks he made me, 0.80" thick, with standard taper and a soft V contour, and they feel fantastic. Don't know about the headstock shape, though...


Bluenote wrote:
Before I give you my response, I have a question:


Who else will make an SG neck for you? Is this something USACG will do? Stew-Mac? A boutique builder?


To answer you both, I have not yet asked USACG if they can make that style neck or the answer to any of those questions. Thanks for bringing them up.

Secondly, most of you voted for a second shot but the poll shows that there are more of you against a second shot. I counted 6 for, 1 against and appears 2 no answers. Whats up with that?
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bluenote
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Location: Laurel, MD (ok, it's actually Scaggsville)

PostPosted: Tue Feb 08, 2005 8:55 pm    Post subject: Reply with quote

I'm holding my response until i fgure out what your alternatives are.
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Brendan



Joined: 11 Jul 2004
Posts: 302
Location: Portland, Oregon

PostPosted: Tue Feb 08, 2005 9:12 pm    Post subject: Reply with quote

I vote for giving them a chance. They do make some fine products, and this is a step in the right direction for them.
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nefarious



Joined: 31 Jan 2005
Posts: 189
Location: Plano, TX

PostPosted: Tue Feb 08, 2005 9:24 pm    Post subject: Reply with quote

Joeglow wrote:
Secondly, most of you voted for a second shot but the poll shows that there are more of you against a second shot. I counted 6 for, 1 against and appears 2 no answers. Whats up with that?


Some of us would rather just lurk and hit a button than spew our bile-filled opinions all over the forum. Wink
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